Aurea Process

Aurea Process provides the business process management building blocks you need to support complex application environments, enabling you to model and measure multi-channel customer journeys.

Category	Integration Management
Frequently paired with	AlertFind, Jive
Comparable to	Appian, Signavio, PegaSystems

Request demo

Start Chat

The building blocks for multi-channel business process automation

Customer interactions span multiple channels — from web and mobile, to call centers and storefronts. These same customers interact with layers of complex applications for each experience. Aurea Process ensures that your business process automation can adapt to and keep pace with your evolving infrastructure.

Model and deploy for every channel

With Aurea Process, you can model the precise experiences you want customers to have – and then easily roll them out across web, mobile, and physical touch points.

Help business and IT speak the same language

Bring IT and business teams together so they can work collaboratively to achieve their goals across every customer journey, whether it’s technology or human-powered.

Drive continuous improvement

With built-in monitoring, you can optimize and analyze your customer interactions around the clock with the level of granularity you need to drive continuous improvement against target goals.

Tap into the power of Enterprise

Aurea Process Enterprise speeds every process by offering cloud-based deployment options, automatic system instrumentation, and tools to support Apple iOS mobile apps.

Discover the new Aurea Integration Solutions

Aurea CX Platform is now Aurea Integration Solutions – and it’s more powerful than ever. Watch the video to discover what’s new.

Watch The Video

What’s new in the Aurea Product Library?

Recent additions to the Aurea family are now available in the Aurea product library. Add next-gen CRM, enterprise business intelligence and more to your stack.

Explore the library

Connect with the Aurea Integration Solutions community

Ask questions, find answers, and get the latest news and updates in the Aurea Integration Solutions community in Worx.

Get started

Explore complementary products from Aurea Integration Solutions

Aurea Messenger

With Aurea Messenger, you can integrate technologies without getting bogged down in time-consuming custom implementations or high-risk roll-outs. It’s a sophisticated messaging bus that facilitates swift and simple integration of mission-critical systems through Aurea developed or custom adapters.

Learn more about Messenger

Aurea Monitor

You can’t afford delays in identifying and fixing the application issues that affect your customers. Aurea Monitor speeds your ability to detect potential pitfalls and gaps in system operations and performance, and swiftly correct them to improve customer experience.

Learn more about Monitor

Can’t afford downtime? Get Aurea Platinum Support.

Find out why most Aurea customers choose Platinum Support. For companies that can’t afford downtime, Platinum is packed with benefits like 24x7x365 support hours, our fastest SLAs available, and priority issue resolution — so your issues skip to the front of the line.

Explore Platinum Support

Get up and running fast with fully-included onboarding

Your Unlimited subscription includes a four-phase onboarding package for every new solution. Depending on the complexity of the product, you can expect a successful deployment in 6-12 weeks.

PHASE 1
KICKOFF

PHASE 2
DEPLOYMENT

PHASE 3
TRAINING

PHASE 4
PILOT

Unlimited ways to unlock value

Enhance an existing solution, replace a costly point product, or try something new with zero risk. With your Aurea subscription, every product is all yours.

View all products

Get a recommendation

Read

Watch

Video
Aurea Integration Solutions

Experience

Your hub for all things Aurea

Visit your customer community for product resources, release notes, Q&A, news & updates, and the latest Jive features and functionality.