Multi-channel business process automation
Customer interactions span multiple channels — from web and mobile to call centers and storefronts. These same customers interact with layers of complex applications for each experience. Aurea Process ensures that your business process automation can adapt to and keep pace with your evolving infrastructure.
- Features & Benefits
- New & Noteworthy
- Integrate & Expand
Features & Benefits
Model and deploy for every channel
With Aurea Process, you can model the precise experiences you want customers to have – and then easily roll them out across web, mobile, and physical touch points.
Help business and IT speak the same language
Bring IT and business teams together so they can work collaboratively to achieve their goals across every customer journey, whether it’s technology or human-powered.
Drive continuous improvement
With built-in monitoring, you can optimize and analyze your customer interactions around the clock with the level of granularity you need to drive continuous improvement against target goals.
Tap into the power of Enterprise
Aurea Process Enterprise speeds every process by offering cloud-based deployment options, automatic system instrumentation, and tools to support Apple iOS mobile apps.
Discover the new Aurea Integration Solutions
Aurea CX Platform is now Aurea Integration Solutions - and it's more powerful than ever. Watch the video to discover what's new.
New & Noteworthy
Aurea Process is part of the new Aurea Integration Solutions
We’re expanding our powerful middleware suite, Aurea Integration Solutions, to enable your technology to keep pace with your business.
What’s new in the Aurea Product Library?
Recent additions to the Aurea family are now available in the Aurea product library. Add next-gen CRM, enterprise business intelligence and more to your stack.
Connect with the Aurea Integration Solutions community
Ask questions, find answers, and get the latest news and updates in the Aurea Integration Solutions community in AureaWorks.
Integrate & Expand
Explore complementary products from Aurea Integration Solutions
Aurea Messenger
With Aurea Messenger, you can integrate technologies without getting bogged down in time-consuming custom implementations or high-risk roll-outs. It’s a sophisticated messaging bus that facilitates swift and simple integration of mission-critical systems through Aurea developed or custom adapters.
Aurea Monitor
You can’t afford delays in identifying and fixing the application issues that affect your customers. Aurea Monitor speeds your ability to detect potential pitfalls and gaps in system operations and performance, and swiftly correct them to improve customer experience.
Build the foundation for success
Aurea Platinum Support eliminates the need for costly, custom professional services with top-shelf support, world-class future proofing services, and self-help offerings in a single, comprehensive package.
