Aurea Process

Aurea Process provides the business process management building blocks you need to support complex application environments, enabling you to model and measure multi-channel customer journeys.

Aurea Process

Multi-channel business process automation

Customer interactions span multiple channels — from web and mobile to call centers and storefronts. These same customers interact with layers of complex applications for each experience. Aurea Process ensures that your business process automation can adapt to and keep pace with your evolving infrastructure.

Model and deploy for every channel

With Aurea Process, you can model the precise experiences you want customers to have – and then easily roll them out across web, mobile, and physical touch points.

Help business and IT speak the same language

Bring IT and business teams together so they can work collaboratively to achieve their goals across every customer journey, whether it’s technology or human-powered.

Drive continuous improvement

With built-in monitoring, you can optimize and analyze your customer interactions around the clock with the level of granularity you need to drive continuous improvement against target goals.

Tap into the power of Enterprise

Aurea Process Enterprise speeds every process by offering cloud-based deployment options, automatic system instrumentation, and tools to support Apple iOS mobile apps.

Discover the new Aurea Integration Solutions

Aurea CX Platform is now Aurea Integration Solutions – and it’s more powerful than ever. Watch the video to discover what’s new.

Aurea Process is part of the new Aurea Integration Solutions

We’re expanding our powerful middleware suite, Aurea Integration Solutions, to enable your technology to keep pace with your business.

What’s new in the Aurea Product Library?

Recent additions to the Aurea family are now available in the Aurea product library. Add next-gen CRM, enterprise business intelligence and more to your stack.

Explore the library

Connect with the Aurea Integration Solutions community

Ask questions, find answers, and get the latest news and updates in the Aurea Integration Solutions community in AureaWorks.

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Aurea Monitor

You can’t afford delays in identifying and fixing the application issues that affect your customers. Aurea Monitor speeds your ability to detect potential pitfalls and gaps in system operations and performance, and swiftly correct them to improve customer experience.

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Can’t afford downtime? Get Aurea Platinum Support.

Find out why most Aurea customers choose Platinum Support. For companies that can’t afford downtime, Platinum is packed with benefits like 24x7x365 support hours, our fastest SLAs available, and priority issue resolution — so your issues skip to the front of the line.

Activate your Unlimited benefits:

Your subscription includes every Aurea product, plus onboarding to get started.

Meet Worx, your new customer hub

AureaWorks is now Worx, a personal, centralized, modern community experience.