Aurea Platinum
Platinum Support delivers a world-class, concierge-level service and support solution for on-premise or cloud customers.You'll benefit from tremendous cost savings as you tap into top tier resources and services to maintain the health and performance of your Aurea solutions. Platinum combines our top-shelf support, world-class future proofing services, and self-help offerings into one comprehensive package.
Aurea Platinum Support includes:
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ENHANCED SUPPORT
- Front-of-line issue resolution so your priorities come first
- 24x7 phone access, and our fastest SLA response-times
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APPLICATION MANAGEMENT
- Utilization audits for visibility, insight, and benchmarking of cloud traffic demands
- Architecture and design reviews to make sure your systems are optimized for your business goals
- Production readiness checks to validate your go-live plans and protocols
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DEDICATED SUCCESS ASSOCIATE
- Dedicated expert focused on managing and resolving your top issues that affect your business and technology.
- Executive committee access for firsthand opportunities to share concerns and success
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FUTURE-PROOFING
- Managed upgrade services included to simplify your transition to our latest versions
- Prime Kickstart to accelerate Aurea Prime benefits by installing and testing any Prime product
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PLATINUM ALSO INCLUDES:
- Online self-service
- One-hour response for critical issues
- Extended support for legacy versions
- Regular health checks
- Unlimited development licenses
- Application performance tuning
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WHAT CLIENTS SAY ABOUT PLATINUM
We’re a Platinum customer. I have a team that knows what we have implemented and our customizations. When we ask to change something, they can interpret where change may be needed. It’s a far faster road to production.
- Vice President, IT
Recommended Resources
PLATINUM OVERVIEW
What's in Platinum? Read this overview to find out.
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PLATINUM BENEFITS GUIDE
Read more on how Platinum Support can help your company.
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BRITISH AIRWAYS CASE STUDY
See how British Airways plans for success by focusing on strategic partnerships.
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