Aurea Platinum
Platinum Support delivers world-class, concierge-level service and support designed to meet the unique needs of both on-premise and cloud customers. Platinum combines our top-shelf support, world-class future proofing services, and self-help offerings into comprehensive packages tailored to your needs.
Aurea Platinum Support includes:
ENHANCED SUPPORT & ACCESS
- Front-of-line issue resolution so your priorities come first
- 24×7 phone access through our dedicated Customer Success Desk
- Our fastest SLA response-times, with one-hour response for critical issues
- Executive committee access for firsthand opportunities to share concerns and success
- Prime Kickstart to accelerate Aurea Prime benefits by installing and testing any Prime product
CLOUD KEY BENEFITS
- Utilization audits for visibility and insight
- Benchmarking of cloud traffic demands
- GDPR Protect for compliance support
ON-PREM KEY BENEFITS
- Managed upgrade services to simplify your transition to our latest versions
- Architecture and design reviews, production readiness checks, and application performance tuning
- Preferred patch and hotfix release access
We’re a Platinum customer. I have a team that knows what we have implemented and our customizations. When we ask to change something, they can interpret where change may be needed. It’s a far faster road to production.Vice President, IT
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