Aurea Platinum
Our Platinum support program is designed to eliminate the need for costly, custom professional services and build the strongest foundation for your success. To do that, we’ve combined our top-shelf support, world-class future proofing services, and self-help offerings into a single, comprehensive package.
With Platinum, you'll receive:
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ENHANCED SUPPORT
- A dedicated Experience Manager to help you with anything you need, anytime
- Front-of-line issue resolution so your priorities come first
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APPLICATION MANAGEMENT
- Architecture & design reviews to make sure your systems are optimized for your business goals
- Production readiness checks to validate your go-live plans and protocols
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EDUCATIONAL RESOURCES
- Exclusive online training resources to teach your entire team
- Code samples and APIs to make integrating and extending even easier
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FUTURE-PROOFING
- Managed upgrade services to simplify your transition to our latest versions
- Prime Kickstart to help you install and test any Aurea Prime product
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IT ALSO INCLUDES:
- Enhanced online self-service
- VIP phone access
- One-hour response for critical issues
- Extended support
- Regular health checks
- Unlimited development licenses
- Exclusive white papers and research insights
- Enhanced collaboration tools
- Application performance tuning
Join Platinum Today
Contact Sales
WHAT CLIENTS SAY ABOUT PLATINUM
We’re a platinum customer. I have a team that knows what we have implemented and our customizations. When we ask to change something, they can interpret where change may be needed. It’s a far faster road to production.
- Vice President, IT
Recommended Resources
PLATINUM BENEFITS GUIDE
Read more on how Platinum Support can help your company.
Download PDF
CLIENT CASE STUDY
Hear how UK Mail uses CX Platform to create and deliver critical services for their customers.
Watch Video
BRITISH AIRWAYS CASE STUDY
See how British Airways plans for success by focusing on strategic partnerships.
Watch Video