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Aurea Platinum

Platinum Support delivers world-class, concierge-level service and support designed to meet the unique needs of both on-premise and cloud customers. Platinum combines our top-shelf support, world-class future proofing services, and self-help offerings into comprehensive packages tailored to your needs.

Aurea Platinum Support includes:

ENHANCED SUPPORT & ACCESS
  • Front-of-line issue resolution so your priorities come first
  • 24×7 phone access through our dedicated Customer Success Desk
  • Our fastest SLA response-times, with one-hour response for critical issues
  • Executive committee access for firsthand opportunities to share concerns and success
  • Prime Kickstart to accelerate Aurea Prime benefits by installing and testing any Prime product
CLOUD KEY BENEFITS
  • Utilization audits for visibility and insight
  • Benchmarking of cloud traffic demands
  • GDPR Protect for compliance support
ON-PREM KEY BENEFITS
  • Managed upgrade services to simplify your transition to our latest versions
  • Architecture and design reviews, production readiness checks, and application performance tuning
  • Preferred patch and hotfix release access

Join Platinum Today

Contact Sales
We’re a Platinum customer. I have a team that knows what we have implemented and our customizations. When we ask to change something, they can interpret where change may be needed. It’s a far faster road to production.
Vice President, IT

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