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Munich – Agenda

Day 1 Monday 12th November

3:00–5:00 PM — Opening Keynote

Bruce Daisley, EMEA Vice President, Twitter

Fall in Love With Work All Over Again
Bruce Daisley, seasoned Twitter executive and award-winning thought leader on business and technology, will share his insights from his business podcast, “Eat Sleep Work Repeat”. Bruce will highlight new, innovative and measurable ways to engage, energize, and entice employees to fall in love with work again.

Scott Brighton, CEO, Aurea

Opening Keynote
What does the future hold for Jive and Aurea? CEO Scott Brighton will share key learnings, observations and his vision for Jive. He’ll introduce Jive’s new groundbreaking direction and powerful graph technology, which will transform the platform into one that’s 100% focused on connecting and empowering an organization’s most important asset – its people.

Brad Bebee, Principal Product Manager, Amazon Neptune

It’s all about the relationships — maximizing your network to increase productivity
Putting data into context, relating it to other information, enables us to answer new questions. We can understand not only what something is, but how it is connected to other things: “Is there another team in the organization that has considered this problem?”, “How will this change impact others?”, or “What departments depend on this that I don’t know about?” Understanding these relationships creates new opportunities and enables business transformation by connecting data in new ways; insights are revealed by connecting the unconnected — crossing silos and traditional organizational boundaries. Graph technologies enable you to store and navigate these links at scale. Learn how businesses are using graphs to power innovation by processing the relationships in their data and putting it into production with a fully managed solution.

6:30–9:00 PM — Reception and Networking Dinner

Reception and Networking Dinner

Day 2 Tuesday 13th November

8:00–9:30 AM — Product Keynote

Tej Redkar, Chief Product Officer, Aurea

Product Keynote
Building on Scott Brighton’s keynote, Aurea Chief Product Officer Tej Redkar will explore how individuals and corporations can unlock knowledge and connections across their organizations by leveraging dynamic relationships that exist – and more importantly, should exist. During his presentation, Tej and team will showcase and demo exciting, new product advancements that Jive and Aurea CRM customers can put to use in the coming quarters.

9:30–10:00 AM — Break in Solution Showcase

Break in Solution Showcase

10:00–12:00 PM — Morning Breakout Sessions

Employee Engagement view full track details

Engaged employees are key to the success of any organization – and the right tools are key to employee engagement. Learn how our expert customers use Jive to drive advanced engagement techniques, turn employees into collaborators, boost executive engagement, and reinvigorate mature communities to increase employee engagement. This track is primarily targeted at corporate communicators, HR professionals, program managers and community managers.

10 AM – 10:45 AM
Tej Redkar, Chief Product Officer, Aurea
Shai Sagi, VP of Product Management, Aurea
People Network – The Secret Force Driving Employee Engagement
11 AM – 11:45 AM
Katrin Fischer, Project Manager Intranet, Schaeffler
The new social intranet Schaeffler CONNECT – Introducing a social philosophy into a traditional company
Digital Workplace view full track details

Employees face a myriad of tools in their daily work life, but often there’s nothing to connect the dots. Hear how Jive customers and partners are integrating tools and platforms with Jive to create a dynamic digital workplace. You’ll get best practices and lessons learned for building your own central hub and advancing digital maturity at your organization. This track is targeted at program managers, IT and HR professionals.

10 AM – 10:45 AM
Richard Thompson, Director, Internal Communications & Culture, Carlson Wagonlit Travel
From a Dispersed Global Workforce to a Digitally Connected Workplace
11 AM – 11:45 AM
Tej Redkar, Chief Product Officer, Aurea
Shai Sagi, VP of Product Management, Aurea
Jive’s Intelligent Workplace – An Exclusive Look at Product Innovation & Roadmap
Bootcamp view full track details

Launching a new community is never easy, but with the right skills and strategies, you can hit the ground running. At Jive Boot Camp, you’ll get the knowledge you need to bring your community through strategic planning, value proposition, and practical use cases such as corporate communication, human resources and cross-functional collaboration. Sessions are focused on learning real-world skills that you can put into practice immediately. Jive Boot Camp is perfect for community managers who are new to Jive, or experienced community managers looking to learn more about the launch process.

10 AM – 10:45 AM
Jessica Maxson, Customer Advocacy Manager, Aurea
Clear and Engaging Company Onboarding on Enterprise Community
11 AM – 11:45 AM
Stuart McIntyre, Digital Strategist & Comumunity Builder, Fostering Community
Investing in your Interactive Intranet? How to make the case for community!
Customer Intelligence Hub Track view full track details

CRM is evolving fast, and Aurea CRM is committed to helping you keep pace. Join us to hear from product experts and Aurea CRM customers on optimizing your CRM implementation, driving future innovation, adopting mobility and enterprise integrations, and creating 360-degree customer views. You’ll learn how to make the most of Aurea CRM – and what’s coming next.

10 AM – 10:45 AM
Tej Redkar, Chief Product Officer, Aurea
Christian Stadlmann, SVP Global Sales and General Manager Europe, Aurea
Taking Aurea CRM into the Future
11 AM – 11:45 AM
Tom Woods, Managing Director, Greiner Bio-One Ltd
GBO CRM: A Truly Integrated System

12:00–1:00 PM — Lunch in Solution Showcase

Lunch in Solution Showcase

1:00–4:00 PM — Afternoon Breakout Sessions

Employee Engagement view full track details

Engaged employees are key to the success of any organization – and the right tools are key to employee engagement. Learn how our expert customers use Jive to drive advanced engagement techniques, turn employees into collaborators, boost executive engagement, and reinvigorate mature communities to increase employee engagement. This track is primarily targeted at corporate communicators, HR professionals, program managers and community managers.

1 PM – 1:45 PM
Ernesto Izquierdo, Project Manager – Social Collaboration Network, International Committee of the Red Cross
Steven Rigby, Social Business Manager, UBM
Hannah Saunders, Social Business Executive, UBM
Advanced and innovative engagement techniques
2 PM – 2:45 PM
Dan Thomas, Enterprise Community Manager, Lloyds Banking Group
Creating a Learning Movement – Turning Employees into Collaborators
3 PM – 3:45 PM
Mark Mazza, Senior Manager, Collaboration, Lloyds Banking Group
Anna Kravets, CEO, ANROM Social Business
Putting The Puzzle Together: Methods for Keeping Jive Thriving and Employees Engaged
Digital Workplace view full track details

Employees face a myriad of tools in their daily work life, but often there’s nothing to connect the dots. Hear how Jive customers and partners are integrating tools and platforms with Jive to create a dynamic digital workplace. You’ll get best practices and lessons learned for building your own central hub and advancing digital maturity at your organization. This track is targeted at program managers, IT and HR professionals.

1 PM – 1:45 PM
Anna Kravets, CEO, ANROM Social Business
Tetiana Kipiani, Head of Department of Employee Learning & Development and Internal Communications, Vodafone Ukraine
Andriy Yaremko, Expert on Employee Development and Internal Communications, Vodafone Ukraine
How to fuel a world-class digital workplace to encourage action, innovation and drive real business results.
2 PM – 2:45 PM
Andrew Gilleran, Intranet Community Manager, Fenergo
Digital adoption – a make-or-break for a modern organization.
3 PM – 3:45 PM
Jon Ingham, Author and Consultant, The Social Organization
Connecting the Digital Workplace to the Broader Organization for Improved Performance
Bootcamp view full track details

Launching a new community is never easy, but with the right skills and strategies, you can hit the ground running. At Jive Boot Camp, you’ll get the knowledge you need to bring your community through strategic planning, value proposition, and practical use cases such as corporate communication, human resources and cross-functional collaboration. Sessions are focused on learning real-world skills that you can put into practice immediately. Jive Boot Camp is perfect for community managers who are new to Jive, or experienced community managers looking to learn more about the launch process.

1 PM – 1:45 PM
Dan Thomas, Enterprise Community Manager, Lloyds Banking Group
How to Measure Effective Outcomes for your Business and Tell Your Community Story
2 PM – 2:45 PM
Dina Vekaria-Patel, Community Manager, Pearson
Driving Adoption Through Authentic Leadership Engagement
3 PM – 3:45 PM
Kosheno Moore, Head of Communities, Aurea
Breaking Silos, Cross-functional Collaboration on Customer Accounts
Customer Intelligence Hub Track view full track details

CRM is evolving fast, and Aurea CRM is committed to helping you keep pace. Join us to hear from product experts and Aurea CRM customers on optimizing your CRM implementation, driving future innovation, adopting mobility and enterprise integrations, and creating 360-degree customer views. You’ll learn how to make the most of Aurea CRM – and what’s coming next.

1 PM – 1:45 PM
Rob Hammond, VP Product Management, Aurea
Erik Draijer, Director of Professional Services ACRM, Aurea
Unlocking the power of CRM and Collaboration: Jive and Aurea Unlimited
2 PM – 2:45 PM
Marc Stumpp, Business Process Manager, Oerlikon
How CRM enables and optimizes global account management for Oerlikon
3 PM – 3:45 PM
Michael Obermaier, VP Solution Architecture EMEA, Aurea
Rob Hammond, VP Product Management, Aurea
Alfonso Casado, Manager, CRM Competency Center, Saint-Gobain
How CRM mobility can drive innovation and adoption

4:00–5:00 PM — Closing in Solutions Showcase

Closing in Solutions Showcase

Agenda by Track

Employee Engagement Track

Time Speaker Presentation
10 AM – 10:45 AM
Tej Redkar
Chief Product Officer, Aurea

Shai Sagi
VP of Product Management, Aurea
People Network – The Secret Force Driving Employee Engagement

Work used to be a lot simpler. Employees were often together in a single physical location. They knew the people they worked with and how to reach them. Today, organizations are becoming more decentralized, more global and virtual. More people are mobile, and many are choosing their own devices and software. In a time of digital crowding, PeopleGraph technology will fundamentally change how employees engage at work. Attend this session to learn how Jive’s innovative approach will streamline the way individuals collaborate, expedite how people find information and locate experts, and fuel an unprecedented level of employee engagement and productivity – deeply rooted in the people network.

11 AM – 11:45 AM
Katrin Fischer
Project Manager Intranet, Schaeffler
The new social intranet Schaeffler CONNECT – Introducing a social philosophy into a traditional company

Implementing an interactive intranet and social collaboration platform in a traditional organization is the easy part. Getting and keeping employees engaged and working in a new way is a much larger challenge – especially when over half of your employees are “deskless”. Katrin Fischer shares her methods for changing the way Schaeffler employees communicate and collaborate and offers tips and tricks and best practices.

1 PM – 1:45 PM
Ernesto Izquierdo
Project Manager – Social Collaboration Network, International Committee of the Red Cross

Steven Rigby
Social Business Manager, UBM

Hannah Saunders
Social Business Executive, UBM
Advanced and innovative engagement techniques

Got the basics down for engaging your employees using your Jive platform? Getting to the next level can be a challenge. Ernesto Izquierdo from ICRC and the UBM team have some creative ideas for using Jive as the basis for unique and specific types of engagement, including technique for more productive meetings and linking peer-to-peer recognition with charitable giving.

2 PM – 2:45 PM
Dan Thomas
Enterprise Community Manager, Lloyds Banking Group
Creating a Learning Movement – Turning Employees into Collaborators

Hive is LBG’s social collaboration platform for over 90K employees. Through a carefully orchestrated rollout strategy, including comprehensive training for all types of users, Dan and his team have completely changed the way people work within the organization. In this session, he shares his engagement strategy, techniques, and tips and tricks for enacting this transformation in your organization.

3 PM – 3:45 PM
Mark Mazza
Senior Manager, Collaboration, Lloyds Banking Group

Anna Kravets
CEO, ANROM Social Business
Putting The Puzzle Together: Methods for Keeping Jive Thriving and Employees Engaged

An immersive and honest dialogue amongst community leaders of all size Jive communities, focusing on Employee Engagement. During this session, you’ll hear directly from Lloyd Banking Group, Anrom, and others as they collaboratively discuss the puzzle pieces of community management as it relates to motivating their user base to interact and engage with the community, including measuring the community’s impact and how engagement in Jive leads to overall improved employee engagement with the company.

Digital Workplace Track

Time Speaker Presentation
10 AM – 10:45 AM
Richard Thompson
Director, Internal Communications & Culture, Carlson Wagonlit Travel
From a Dispersed Global Workforce to a Digitally Connected Workplace

Carlson Wagonlit’s employees are globally dispersed – and many of them are home workers. Rich Thompson and team brought Jive in to create a digital hub, “Buzz”, which leverages CWT’s pillars of communication, collaboration, content and conversation. Secondarily, CWT has uniquely monetized their internal community, creating an additional source of revenue and return on their investment. Attend this session to learn how to convert your community into the only workplace many people know, driving culture and shaping your modern organization – while delivering true business outcomes.

11 AM – 11:45 AM
Tej Redkar
Chief Product Officer, Aurea

Shai Sagi
VP of Product Management, Aurea
Jive’s Intelligent Workplace – An Exclusive Look at Product Innovation & Roadmap

Today’s digital workplace is fueled by 20 years of nurturing collaboration, knowledge sharing and content creation, leaving employees feeling more overwhelmed than ever before by the nearly infinite content and plethora of tools at their disposal. Attend this session for an exclusive look into Jive’s product innovation roadmap featuring semantic search, people and expertise discovery, and mobile digital diary. Learn how these innovations are shaping the intelligent workplace of tomorrow – and how they play an essential role in your digital workplace strategy.

1 PM – 1:45 PM
Anna Kravets
CEO, ANROM Social Business

Tetiana Kipiani
Head of Department of Employee Learning & Development and Internal Communications, Vodafone Ukraine

Andriy Yaremko
Expert on Employee Development and Internal Communications, Vodafone Ukraine
How to fuel a world-class digital workplace to encourage action, innovation and drive real business results.

Recipient of the prestigious 2018 Worldwide Intranet and Digital Workplace Award, Vodaphone Ukraine, and their partner ANROM, share the challenges and lessons learned in achieving over 88 percent community adoption, driving improved employee satisfaction and delivering millions of dollars in cost savings with their Jive community. This session will leave you with plenty of techniques for engaging employees and best practices you can implement within your community today.

2 PM – 2:45 PM
Andrew Gilleran
Intranet Community Manager, Fenergo
Digital adoption – a make-or-break for a modern organization.

When Andrew Gilleran joined Fenergo, he was told that he needed to fix a stale community that “everyone hates”. Within 6 months, Fenergo converted their Jive community into a digital workplace where employees come to get work done. Join this session to learn how to overcome the most common challenges in driving community adoption, spurring knowledge management and inspiring a culture of knowledge sharing between employees and external community members.

3 PM – 3:45 PM
Jon Ingham
Author and Consultant, The Social Organization
Connecting the Digital Workplace to the Broader Organization for Improved Performance

The world of work has become more collaborative. Whereas ten years ago many people worked largely on their own, these days we spend most of our time on the phone, in meetings and answering emails and social updates. Implementing the social technology itself is the easy part. Linking a digital workplace to the physical organization is the greater challenge. After working with top global brands, author Jon Ingham shares his take on developing social capital and creating a successful digital workplace.

Boot Camp Track

Time Speaker Presentation
10 AM – 10:45 AM
Jessica Maxson
Customer Advocacy Manager, Aurea
Clear and Engaging Company Onboarding on Enterprise Community

Acclimate, Engage, Retain – these are the three key factors that contribute to successful onboarding. This is a strategic sandbox for creating your own community onboarding process, as it should be tailored to the needs of your organization. Getting new employees up to speed comprehensively and strategically aligned is important, and onboarding via the Jive platform has proven to be effective.

11 AM – 11:45 AM
Stuart McIntyre
Digital Strategist & Comumunity Builder, Fostering Community
Investing in your Interactive Intranet? How to make the case for community!

Are you considering replacing or extending your organisation’s intranet?

Traditional platforms and communication tools can be relatively straightforward to pitch to stakeholders, but how do you go beyond that to size and measure the value of community? How does one place dollar signs against contributions towards collaboration and engagement, and how do you go about communicating that value persuasively and succinctly to stakeholders?

Communities are playing an increasingly strategic role within organisations of all sizes, supporting organisational change and digital transformation, driving innovation, offering a platform for knowledge management, peer-to-peer support and employee engagement. As a result, they impact every element of the organisation, and thus can be difficult to justify and measure.

In this session, you’ll learn:

  • How to build a business case for your community, including strategy, ROI and roadmap
  • How organisations like yours have forecasted and evidenced the value of community
  • What industry and community resources are available to assist in this endeavour
  • Why community management resources are a strategic component of any business case
  • Why continued investment is vital, and how Aurea and partner extensions can deliver increased value to your community
1 PM – 1:45 PM
Dan Thomas
Enterprise Community Manager, Lloyds Banking Group
How to Measure Effective Outcomes for your Business and Tell Your Community Story

Enterprise communities are goldmine of interesting data. Preparing a monthly report with all the insights can potentially be a daunting task for any community management team. Finding the right story to tell with your data all starts with understanding the business outcome for your community. In this session, you can take a deep dive into how you can leverage your community to achieve your business outcomes, understand your culture and drive successful collaboration through effective analytics strategy.

Session Highlights:

  • How to identify business outcomes
  • Making the User Adoption Reports work for you
  • Become a trend analysis master
2 PM – 2:45 PM
Dina Vekaria-Patel
Community Manager, Pearson
Driving Adoption Through Authentic Leadership Engagement

You’ve got executive endorsement for your community, now how do you get them engaged in your community? We all know blogs are the social way of sending an all-employee communication. How do you get from email 2.0 to authentic leadership engagement?

Dina will share examples of how Pearson’s leadership use Neo, their community, to innovate, engage, and inspire employees. You will walk away with concrete examples of how to drive adoption through authentic leadership engagement.

3 PM – 3:45 PM
Kosheno Moore
Head of Communities, Aurea
Breaking Silos, Cross-functional Collaboration on Customer Accounts

It is easy to align an enterprise community’s information architecture to functions and departments. Because of this, cross-functional use cases can quickly become fragmented. Those who are seeking the most current information could find information that are out context. In this session, we are equipping community managers with key tools and concepts to deploy and manage a cross-functional use case, using collaborating around customer accounts as an example. You will learn:

  • How to define a cross-functional use case and information architecture
  • Enablement and training program approach and design
  • Ongoing maintenance of cross-functional use case
  • How to apply these concepts for your next cross-functional use case in your enterprise community

Customer Intelligence Hub Track

Time Speaker Presentation
10 AM – 10:45 AM
Tej Redkar
Chief Product Officer, Aurea

Christian Stadlmann
SVP Global Sales and General Manager Europe
Taking Aurea CRM into the Future

Aurea CRM GM Christian Stadlmann and Chief Product Officer Tej Redkar will co-present their joint vision on CRM trends, and how Aurea CRM will evolve in the future. You’ll gain key insights into mobility trends, integration support, and overall product vision.

11 AM – 11:45 AM
Tom Woods
Managing Director, Greiner Bio-One Ltd

Ingrid Lamperstorfer
CRM & EDI Responsible, Greiner Bio-One Ltd
GBO CRM: A Truly Integrated System

Greiner Bio-One is a global supplier of high-quality laboratory products. GBO uses Aurea CRM to provide a comprehensive customer relationship management solution. Essential to that is the ability to create a 360-degree view of their customers and prospects. This session will explore how GBO uses Aurea CRM – and integrates it across the broader organization, including with SAP and real-time email notifications.

1 PM – 1:45 PM
Rob Hammond
VP Product Management, Aurea

Erik Draijer
Director of Professional Services ACRM, Aurea
Unlocking the power of CRM and Collaboration: Jive and Aurea Unlimited

Sales teams increasingly rely on real-time interaction and collaboration both inside and outside of CRM to support sales demands. So, it’s more timely than ever to employ a CRM strategy that supports integation with collaboration and enterprise solutions. In this session, we will explore how Aurea Unlimited’s access to collaboration and integration solutions, like Jive and CX Platform, can help CRM customers achieve their sales goals, streamline operations, and increase CRM utility.

2 PM – 2:45 PM
Marc Stumpp
Business Process Manager, Oerlikon
How CRM enables and optimizes global account management for Oerlikon

Oerlikon is a leading industrial solutions enterprise serving the aerospace, automotive, energy industries, and more. Faced with expanding global presence – and more demand to deliver faster from their customers – Oerlikon focused on a streamlined CRM that would let them enable and optimize global account management.

This session shares how Oerlikon uses Aurea CRM to do that – and explores innovative account management concepts that leverage Aurea collaboration capabilities with Jive.

3 PM – 3:45 PM
Michael Obermaier
VP Solution Architecture EMEA, Aurea

Rob Hammond
VP Product Management, Aurea

Alfonso Casado
Manager, CRM Competency Center, Saint-Gobain
How CRM mobility can drive innovation and adoption

Join us for an interactive conversation panel featuring Alfonso Casado, Manager, CRM Competency Center, from customer Saint-Gobain, and Aurea CRM expert Michael Obermaier. Moderated by Aurea CRM Product Manger, Rob Hammond, this panel will explore mobile trends and strategies for CRM, and actual customer experiences with the Aurea CRM mobile portfolio.