Unlimited Product Insights

Aurea Product Support End of Life (EOL) Dates and Policy

Aurea makes every reasonable effort to ensure a high quality software experience for its customers. To that end, even the best software needs a chance to retire. This End of Life (EOL) policy is intended to assist you in understanding our policies and plan for future releases while receiving the best possible Aurea experience.

Please note that the EOL dates below apply to both the core platform and associated services. While you may continue to use the core platform without support beyond the EOL date (though we strongly recommend upgrading to a newer release prior to any EOL), all associated services will reach their EOL date at the date listed and you may lose access to these capabilities. The future dates posted here are subject to change in accordance with our release cycle.

We will work proactively with you to ensure you’re informed on the status of your current product version including your options for upgrading. If you have questions or would like to explore your options, contact your Account Manager.

Table of Contents

Jive Hosted / On Premise (HOP)

Product VersionRelease DateActive Maintenance ends
9.x
Nov 2019Supported
9.0.x
Nov 2016Oct 2021
8.0.x
Feb 2016Nov 2018
7.0.x
Jan 2014Feb 2018

Aurea CRM

Product VersionRelease DateActive Maintenance ends
CRM Web
14.x
Feb 2022Supported
13.x
Mar 2021Supported
12.x
Apr 2020Mar 2023
11.x
Apr 2018Apr 2022
10.x
May 2017Mar 2020
CRM Pad
4.x
Dec 2017Supported

Aurea Integration Solutions

Product VersionRelease DateActive Maintenance ends
Monitor
Enterprise 2023 R12 / 12.0212.1.503
Jul 2023Supported
Enterprise 2023 R1 / 12.0211.1.464
Feb 2023Supported
Enterprise 2022 / 12.0205.1.425
Aug 2022Supported
Enterprise 2021 / 12.0
Nov 2020Supported
Enterprise 2020 / 11.0230.60.2
Mar 2020Dec 2020
Enterprise 2019 / 11.0.9
Apr 2019Dec 2020
Enterprise 2018 / 11.0.5
Jan 2018Dec 2020
Enterprise 2017
Jun 2017Jan 2020
Enterprise 2016
Apr 2016Jun 2019
Standard 2015 / 10.0
Dec 2019Dec 2020
Standard 2013 / 9.0
May 2013Dec 2020
Process
2022
May 2022Supported
2021 / 12.0
Nov 2020Supported
2020 / 10.0.18
Feb 2020Dec 2022
2019 /10.0.16
Apr 2019 Dec 2020
2018 / 10.0.13
Apr 2018Dec 2020
Messenger
2023 R1 / 12.0.3 
Jul 2023Supported
2022 / 12.0.1
May 2022Supported
2021 / 12.0
Dec 2020Supported
2020 / 10.0.18
Mar 2020Dec 2022
2019 / 10.0.15
Apr 2019Mar 2022
2018 / 10.0.12
Mar 2018Apr 2021
2017 / 10.0.8
Apr 2017Not Available
2016
Apr 2016Not Available
2015
Oct 2014Not Available

Aurea Messaging Solutions

Product VersionRelease DateActive Maintenance ends
Alert Find
6
Dec 2018Supported
5.18 or higher
Mar 2017Dec 2020
AF Mobile 1.x
May 2017Supported
MSDC 1.x
Aug 2018Supported
EMS Client
6.14
Aug 2017Supported
EMSCS 7.2 or higher
Aug 2017Supported
IM 8.2 or Higher
Aug 2017Supported
OE 7.1
Jul 2017Supported
EMS Mobile 1.2.0
May 2018Supported
EMS Datacenter
EMSDC 7.x
Jun 2017Supported

Aurea Insurance Solutions

Product VersionRelease DateActive Maintenance ends
ADCM
Enterprise 2019.x
Jan 2019Supported
2019.x
Jan 2019Supported
Enterprise 2018.x
Jan 2018Jan 2021
2018.x
Jan 2018Jan 2021
Enterprise 2017.x
Jan 2017Not Available
2017.x
Jan 2017Not Available
2016.x
Jun 2016Not Available
2015.x
Oct 2014Not Available
IPM
2018.x
Jan 2018Supported
2017.x
Jan 2017Not Available
2016.x
Aug 2016Not Available
2015.x
Jun 2015Not Available

Aurea Email Marketing

Product VersionRelease DateActive Maintenance ends
Lyris LM
12.x
Jan 2017Supported
11.x
Dec 2016Not Available
Lyris HQ
CM.2021.x
Jan 2021Supported

Aurea Energy Solutions

Product VersionRelease DateActive Maintenance ends
AESCIS
2007
Feb 2020Supported
AESEDI
2003
Jan 2020Supported

Bonzai

Product VersionRelease DateActive Maintenance ends
2.2.x
Aug 2019Supported
2.1.x
Aug 2018Aug 2021
2.0.x
June 2018Not Available
1.x
Aug 2017Not Available

Aurea Social (Skyvera)

Product VersionRelease DateActive Maintenance ends
7.x
Jun 2019Supported
6.x
Jul 2018Jun 2021
5.x
Jul 2018Jul 2020