Unlimited Product Insights

Aurea Product Support End of Life (EOL) Dates and Policy

Aurea makes every reasonable effort to ensure a high quality software experience for its customers. To that end, even the best software needs a chance to retire. This End of Life (EOL) policy is intended to assist you in understanding our policies and plan for future releases while receiving the best possible Aurea experience.

Please note that the EOL dates below apply to both the core platform and associated services. While you may continue to use the core platform without support beyond the EOL date (though we strongly recommend upgrading to a newer release prior to any EOL), all associated services will reach their EOL date at the date listed and you may lose access to these capabilities. The future dates posted here are subject to change in accordance with our release cycle.

We will work proactively with you to ensure you’re informed on the status of your current product version including your options for upgrading. If you have questions or would like to explore your options, contact your Account Manager.

Table of Contents

Aurea CRM

Product VersionRelease DateActive Maintenance ends
CRM Web
15.xFeb 2024Supported
14.xFeb 2022Dec 2025
13.xMar 2021July 2025
12.xApr 2020Mar 2023
11.xApr 2018Apr 2022
10.xMay 2017Mar 2020
CRM Pad
5.xOct 2025Supported
4.xDec 2017Dec 2025

Pivotal CRM

Product VersionRelease DateActive Maintenance ends
6.6.5.xMay 2025Supported
6.6.4.xFeb 2024Feb 2029
6.6.3.xMar 2020July 2025
6.0.0January 2014Jan 2019
5.9.xMarch 2008Jan 2015

Aurea Integration Solutions

Product VersionRelease DateActive Maintenance ends
Monitor
Monitor 2025 R1Jul 2025Supported
Monitor 2024 R8Jan 2025Jan 2028
Monitor 2024 R1+May 2024May 2027
Enterprise 2023 R12 / 12.0212.1.503Jul 2023Jul 2026
Enterprise 2023 R1 / 12.0211.1.464Feb 2023Feb 2026
Enterprise 2022 / 12.0205.1.425Aug 2022Aug 2025
Enterprise 2021 / 12.0Nov 2020Nov 2023
Enterprise 2020 / 11.0230.60.2Mar 2020Dec 2020
Enterprise 2019 / 11.0.9Apr 2019Dec 2020
Enterprise 2018 / 11.0.5Jan 2018Dec 2020
Enterprise 2017Jun 2017Jan 2020
Enterprise 2016Apr 2016Jun 2019
Standard 2015 / 10.0Dec 2019Dec 2020
Standard 2013 / 9.0May 2013Dec 2020
Process
2022May 2022Supported
2021 / 12.0Nov 2020Supported
2020 / 10.0.18Feb 2020Dec 2022
2019 /10.0.16Apr 2019Dec 2020
2018 / 10.0.13Apr 2018Dec 2020
Messenger
2025 R1Apr 2025Supported
2024 R8Jan 2025Jan 2028
2024 R7 / 14.0.7Sep 2024Sep 2027
2024 R2 / 14.0.2May 2024May 2027
2024 R1 / 14.0.1May 2024May 2024
2024 12.0.15Apr 2024Apr 2027
2024 12.0.10Mar 2024Mar 2027
2023 R2 / 12.0.4+Dec 2023Dec 2026
2023 R1 / 12.0.3 Jul 2023Jul 2026
2022 / 12.0.1May 2022May 2025
2021 / 12.0Dec 2020Dec 2023
2020 / 10.0.18Mar 2020Dec 2022
2019 / 10.0.15Apr 2019Mar 2022
2018 / 10.0.12Mar 2018Apr 2021
2017 / 10.0.8 and earlierApr 2017Not Available

Aurea Email Marketing

Product VersionRelease DateActive Maintenance ends
Lyris LM
12.xJan 2017Supported
11.xDec 2016Not Available

Aurea Energy Solutions

Product VersionRelease DateActive Maintenance ends
AESCIS
2007Feb 2020Supported
AESEDI
2003Jan 2020Supported

Bonzai

Product VersionRelease DateActive Maintenance ends
2.2.xAug 2019Supported
2.1.xAug 2018Aug 2021
2.0.xJune 2018Not Available
1.xAug 2017Not Available