Aurea CX Process provides the business process management building blocks you need to support complex application environments, enabling you to model and measure multi‑channel customer journeys.
Customer interactions span multiple channels — from web and mobile, to call centers and storefronts. These same customers interact with layers of complex applications for each experience. Aurea CX Process ensures that your business process automation can adapt to and keep pace with your evolving infrastructure.
With CX Process, you can model the precise experiences you want customers to have - and then easily roll them out across web, mobile, and physical touch points.
Bring IT and business teams together so they can work collaboratively to achieve their goals across every customer journey - whether it's technology or human-powered.
With built-in monitoring, you can optimize and analyze your customer interactions around the clock - with the level of granularity you need to drive continuous improvement against target goals.
CX Process Enterprise speeds every process by offering cloud-based deployment options, automatic system instrumentation, and tools to support Apple iOS mobile apps.