Aurea CX Process provides the business process management building blocks you need to support complex application environments, enabling you to model and measure multi‑channel customer journeys.
Create transformative customer experiences with Aurea CX Process
Customer interactions span multiple channels — from web and mobile, to call centers and storefronts. These same customers interact with layers of complex applications for each experience. Aurea CX Process ensures that your business process automation can adapt to and keep pace with your evolving infrastructure.
Features & Benefits
Model and deploy for every channel
With CX Process, you can model the precise experiences you want customers to have – and then easily roll them out across web, mobile, and physical touch points.
Let business and IT speak the same language
Bring IT and business teams together so they can work collaboratively to achieve their goals across every customer journey – whether it’s technology or human-powered.
Drive continuous improvement
With built-in monitoring, you can optimize and analyze your customer interactions around the clock – with the level of granularity you need to drive continuous improvement against target goals.
Tap into the power of Enterprise
CX Process Enterprise speeds every process by offering cloud-based deployment options, automatic system instrumentation, and tools to support Apple iOS mobile apps.
|See why Enterprise is right for you||Standard||Enterprise|
|Design and deploy multi-channel processes|
|Manual system instrumentation|
|Business rule management|
|Case management foundation|
|Business event processing|
|CX Studio for model-based integration|
|Unlimited CX Messenger Enterprise||Available via subscription|
|Unlimited CX Monitor Enterprise||Available via subscription|
|Reduces design-build-deploy times by 50%|
|Automatic system instrumentation|
|Apple iOS mobile process containers|
|Deploy from the Cloud|
|Mobile responsive, user interface|
|Access to all future Enterprise releases|