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Services to supercharge your community.

A-List Community Management Services for Jive, our most elite services tier, combine community management and optimization services with Platinum Support to simplify your job, drive breakthrough outcomes, and maximize value.

One turnkey package.
Countless benefits.

A-List for Jive provides the detailed analysis and guidance you need to drive continuous improvements in adoption, engagement, and business outcomes. With data-driven insights and hands-on assistance from our experts, you can turn an underperforming community into a thriving one or take your mature community to the next level.

Upgrade to A-List

End-to-end community management, from insights to adoption.

A-List members gain a complete set of analytic and strategic consulting services in one affordable yearly subscription.
Plus, A-List comes with our premium Platinum Support, so you’ll always go to the front of the line.

Capture Insights

  • Monthly report dashboards
  • Benchmarking comparisons to similar Jive customers
  • Monthly sessions with insights experts
  • Analysis of usage and adoption for your specific use cases, including:
    • Corporate communications
    • Employee onboarding
    • Departmental portals
    • Employee self-help
    • Group collaboration

Drive Adoption

  • One-time use case discovery session and adoption assessment survey
  • Adoption Strategy Blueprint to maximize adoption and engagement
  • Twice-monthly 1:1 remote office hour sessions with a social collaboration strategy expert
  • Quarterly reviews to analyze trends and discuss progress, challenges, and next steps
  • Twice-yearly strategy review and readjustment
  • Annual use-case selection (change the mix of your use cases if needed)​

Platinum Support

  • Front-of-line issue resolution so your priorities come first
  • 24×7 phone access through our dedicated Customer Success Desk
  • Our fastest SLA response times, with one-hour response for critical issues
  • Executive committee access to share concerns and success
  • Kickstart packages to install and test any product from the Aurea Unlimited library

Upgrade to A-List

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