Services to supercharge your community.
A-List Community Business Services for Jive, our most elite services tier, combine community optimization services with Platinum Support to simplify your job, drive breakthrough outcomes, and maximize the value of your community.
One turnkey package.
A-List for Jive provides the detailed analysis and guidance you need to drive continuous improvements in adoption, engagement, and business outcomes. With data-driven insights and hands-on assistance from our experts, you can turn an underperforming community into a thriving one or take your mature community to the next level.
End-to-end community business services.
A-List members gain a complete set of analytic and strategic consulting services in one affordable yearly subscription.
Plus, A-List comes with our premium Platinum Support, so you’ll always go to the front of the line.
DESIGN CUSTOM BLUEPRINT & GROWTH STRATEGY
Our experts will perform a rigorous evaluation of your community, measure performance in key areas and benchmark it to your company’s specific business objectives.
- Client selects up to 5 use cases to focus on from an extensive library.
- Data experts create a set of dashboards based on the selected use cases.
- Strategist conducts a community tour and adoption assessment survey
- The Adoption Blueprint is created
CAPTURE INSIGHTS & DRIVE ADOPTION
We’ll turn those insights into action, working with you to drive growth, engagement, and desired business outcomes.
- Our team will produce monthly dashboards to identify and analyze trends and measure progress against the blueprint.
- Client and strategist meetings to ask questions, discuss challenges, and track your progress as you implement the plan.
- We’ll continue to collect data and analyze the results, using those evolving insights to review and update your Adoption Blueprint on a bi-annual basis.
- Annual executive summary of the program and outcomes.
- Front-of-line issue resolution so your priorities come first
- 24×7 phone access through our dedicated Customer Success Desk
- Our fastest SLA response times, with one-hour response for critical issues
- Executive committee access to share concerns and success
- Kickstart packages to install and test any product from the Aurea Unlimited library