Our approach is simple, but powerful: we begin by collaborating with you to define your goals, based on your business needs -- then build the plan to get you there. It's the first part of a four-step process we call our Client Success Blueprint.
First, we work together to define goals that will deliver measurable business impact. We then document the metrics by which we'll continually measure our progress against these goals.
Working from the goals and defined metrics, we then build a work plan that defines the projects and necessary steps to achieve business impact. This includes critical milestones we track closely for each success call, designed as an executive check-in.
Bi-annual Client Success calls with your Aurea Executive Sponsor are at the heart of our program. As part of the call we ask, "Are you successful?" We then set our targets for the next six months, ensuring we stay on track as your business needs evolve and change.
We believe there is a dramatic distinction between "satisfaction" and "success." We measure progress against your metrics with a simple "yes" or "no" answer to the question "Are you successful?", eliminating ambiguity around the business value you expect - and we deliver.
Our number one priority is making our clients wildly successful, so they remain Aurea clients forever.— ERIC LEVINE, AUREA CMO
Platinum Support delivers a world-class, concierge-level service and support solution for on-premise or cloud customers.You'll benefit from tremendous cost savings as you tap into top tier resources and services to maintain the health and performance of your Aurea solutions. Platinum combines our top-shelf support, world-class future proofing services, and self-help offerings into one comprehensive package.