Our goal: 100% Client Success

Aurea uses a comprehensive and customer driven approach to driving business success and value with their customers. — MARKUS ELLERBRAKE, HEAD OF IT, LIMBACH

How we do it

Our approach is simple, but powerful: we begin by collaborating with you to define your goals, based on your business needs -- then build the plan to get you there. It's the first part of a four-step process we call our Client Success Blueprint.

Step 1: Establish business success metrics

First, we work together to define goals that will deliver measurable business impact. We then document the metrics by which we'll continually measure our progress against these goals.

Step 2: Develop a work plan

Working from the goals and defined metrics, we then build a work plan that defines the projects and necessary steps to achieve business impact. This includes critical milestones we track closely for each success call, designed as an executive check-in.

Step 3: Hold regular success calls

Bi-annual Client Success calls with your Aurea Executive Sponsor are at the heart of our program. As part of the call we ask, "Are you successful?" We then set our targets for the next six months, ensuring we stay on track as your business needs evolve and change.

Hold us to a higher standard

We believe there is a dramatic distinction between "satisfaction" and "success." We measure progress against your metrics with a simple "yes" or "no" answer to the question "Are you successful?", eliminating ambiguity around the business value you expect - and we deliver.

Our number one priority is making our clients wildly successful, so they remain Aurea clients forever.

Aurea Platinum

Aurea Platinum

Our Platinum support program is designed to eliminate the need for costly, custom professional services and build the strongest foundation for your success. To do that, we’ve combined our top-shelf support, world-class future proofing services, and self-help offerings into a single, comprehensive package.

With Platinum, you'll receive:

  • A dedicated Experience Manager to help you with anything you need, anytime
  • Front-of-line issue resolution so your priorities come first
  • Architecture & design reviews to make sure your systems are optimized for your business goals
  • Production readiness checks to validate your go-live plans and protocols
  • Exclusive online training resources to teach your entire team
  • Code samples and APIs to make integrating and extending even easier
  • Managed upgrade services to simplify your transition to our latest versions
  • Prime Kickstart to help you install and test any Aurea Prime product
  • Enhanced online self-service
  • VIP phone access
  • One-hour response for critical issues
  • Extended support
  • Regular health checks
  • Unlimited development licenses
  • Exclusive white papers and research insights
  • Enhanced collaboration tools
  • Application performance tuning
Join Platinum Today Contact Sales
We’re a platinum customer. I have a team that knows what we have implemented and our customizations. When we ask to change something, they can interpret where change may be needed. It’s a far faster road to production. - Vice President, IT